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  #1 (permalink)  
Old 07-30-2013, 02:32
TinyToesCreations's Avatar
Join Date: Jul 2012
Posts: 53
Angry Need to do a Halo Heaven vent...

So I placed an order through them during the 60% off sale they had going. That was on the 12th. Its the 30th and its still processing. I was told they had so many orders that it was taking longer to process all of the orders. But low and behold someone posts a question to their Facebook page:
"If I place an order tomorrow, when should I expect to receive it? I'm located in SoCal."

Now remember my order from the 12th hasn't been processed yet due to the sheer volume of orders they have received. Halo Heaven's response to this message?

"Processing is 2-3 days plus shipping to CA is 3 business days."

Really? Someone who places an order 17 days after me gets their order processed and shipped in less time than it has taken HH to even get around to processing mine??? Its 7/30 and it still hasn't been processed yet. By the way this message can be viewed on HH's Facebook page, but in case they delete it I took a screenshot (see below).

UPDATE ON THIS: 18 days after ordering my order was finally processed and shipped.
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Last edited by TinyToesCreations; 07-31-2013 at 12:43. Reason: Circumstances in the vent changed
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  #2 (permalink)  
Old 07-30-2013, 02:52
Senior Member
Join Date: Mar 2012
Location: Lithonia GA
Posts: 195
Default Re: Need to do a Halo Heaven vent...

I thought I was the only one waiting. I only place orders for the wands and POlka Dot Wings =(. They are normally better with their processing
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Old 08-04-2013, 11:42
Senior Member
Join Date: Sep 2011
Location: Palmetto, FL
Posts: 114
Default Re: Need to do a Halo Heaven vent...

I won't order from this company because of the bad reports on their service.
Nikki, Orange Blossom Accessories
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Old 08-05-2013, 12:06
Senior Member
Join Date: Mar 2012
Location: Lithonia GA
Posts: 195
Default Re: Need to do a Halo Heaven vent...

No. I wouldn't say not to order because they have great prices and this is not the norm. I finally got my products and I'm extremely happy. For some reason this last sale was an horrible experience. FIrst time ever though any other time it's fine (for me). I just wouldn't order expecting quick turnaround for the next sale like that.

Originally Posted by candyo77 View Post
I won't order from this company because of the bad reports on their service.
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