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Product Review--Tools, Equipment, and Gadgets Love your gadgets? Don't like it? Post your reviews (or link of review) here.

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Old 02-20-2011, 08:56
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Join Date: Jan 2011
Location: Weirton, WV
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Default Can someone please help with SBB?

After reading so many of the posts regarding SBB I decided to order the bow making instructions offered on the website as well as how to start a bow business. I prefer ordering e-books and PDF files as I am definitely impatient and always want to get started yesterday. Unfortunately, this time I haven't gotten my books. I received a confirmation email on Feb. 15 and nothing since then. I have contacted them on 4 seperate occasions, thru email and their web site and have heard nothing back. I don't want to be hard to get along with, but my account was charged for the purchase. I checked her FAQ page and it stated PDF's and ebooks have a turnaround time of about 24 hours. Can someone let me know what's going on? Is there a problem with her site or something?
Thanks for your help.
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Old 02-20-2011, 09:04
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Location: South Texas
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Default Re: Can someone please help with SBB?

Let me contact the owner and see if she can get these sent out to you. It usually takes about 24 hrs before you receive them but if you have a yahoo account they usually bounce back.
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Old 02-20-2011, 09:11
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Default Re: Can someone please help with SBB?

Thanks not a yahoo account mine is hotmail. Would appreciate the help.
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Old 02-20-2011, 02:47
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Default Re: Can someone please help with SBB?

Quote:
Originally Posted by heatherens View Post
Thanks not a yahoo account mine is hotmail. Would appreciate the help.
I sent you a pm.
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Old 02-23-2011, 07:47
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Location: Weirton, WV
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Default Re: Can someone please help with SBB?

Does anyone out there know what else I can do? I purchased 2 ebooks from SBB on Feb. 15th and have still not received my download. When I check the order status page, it says "in process" According to their FAQ page, ebooks take minutes up to 24 hours. I have written them 4 emails and have contacted them by their link on the site 4 different times. I have yet to get any type of response. I don't want to be hard to get along with, but they have my money and I have nothing. One member of this forum tried to get in touch with SBB for me, but she hasn't had any luck either. Can anyone help me with this problem? This was the first time I've ever ordered from SBB but I assure you, it will be the last.

Last edited by heatherens; 02-23-2011 at 08:42.
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Old 02-23-2011, 05:31
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Default Re: Can someone please help with SBB?

I sent you a PM.
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Mommy of two beautiful girls, Reagan & Ava.
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Old 02-24-2011, 02:19
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Default Re: Can someone please help with SBB?

Did you receive your instructions ok?? I searched your name in the database and resent it earlier, so let me know! We are currently in the process of moving our office so responses have been a bit slower than usual BUT have no orders that old so there must of been an email problem, did you check your junk/spam folder? Either way let me know that you got it ok this time!
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Old 02-24-2011, 04:15
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Default Re: Can someone please help with SBB?

Yes, I got my downloads. I had been checking my junk folder just in case, but it wasn't in there either. Thank you very much for getting them to me.
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Old 02-24-2011, 06:07
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Default Re: Can someone please help with SBB?

Your welcome! Enjoy!
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