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HipGirl 12pc Grosgrain Ribbon Wrapped 1/2" Headbands + Matching Large Hair Bow Alligator Clips. Interchangable Assorted Fashion Accessory for Girl Women Teen Kid Toddler Children Adult

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Old 07-11-2010, 07:09
khofkamp's Avatar
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Default Ribbon Heaven/Tabby Wabby

I placed an order a while ago, received the order and a 100 yard roll was missing.

I sent an email last tuesday and have not heard back.

Is there a better way to contact them? Does it usually take a while for them to get back to you? Do they just send items with out contacting? I needed this ribbon last week and now I will be in a major time crunch! It was hot pink, I do not know about any of you but hot pink is just NOT a color I can go without! LOL

Krista
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Old 07-11-2010, 07:19
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Default Re: Ribbon Heaven/Tabby Wabby

Here is a phone number to contact the store and a fax number you can send off a fax. With her son being in the hospital and trying to play catch up, I am sure it was overlooked.

Tel (562) 274-2622

Fax (562)404-7927






Quote:
Originally Posted by khofkamp View Post
I placed an order a while ago, received the order and a 100 yard roll was missing.

I sent an email last tuesday and have not heard back.

Is there a better way to contact them? Does it usually take a while for them to get back to you? Do they just send items with out contacting? I needed this ribbon last week and now I will be in a major time crunch! It was hot pink, I do not know about any of you but hot pink is just NOT a color I can go without! LOL

Krista
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Old 07-12-2010, 03:14
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Default Re: Ribbon Heaven/Tabby Wabby

I ordered some polka dot ribbon for a custom order and they sent me solid. Same thing, i emailed them and have not heard back. I guess I will try calling them. Thanks
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Old 07-13-2010, 06:08
khofkamp's Avatar
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Default Re: Ribbon Heaven/Tabby Wabby

Ok I am just now updating here, but...

Here is her cell: 562-858-4026

She said it was ok to share with you all if anyone needed to get in touch, you can also reach her at the number beansnana posted.

So what is happening is she was having trouble with the email system and some emails are not going out. Also she said that she had updated my account on the website leaving a note about the ribbon being on backorder, BUT that isnt showing up on my account either. She was going to contact her IT person about the issues. She isnt neglecting or ignoring anyone, just having technology problems!

Krista
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Old 07-13-2010, 06:41
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Default Re: Ribbon Heaven/Tabby Wabby

good to know, thanks
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