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Old 05-22-2008, 08:38
LPLKaryn's Avatar
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Default Re: Has this ever happened to you.

Quote:
Originally Posted by newtothis View Post
she didnt ask for a replacement. My mom answered the phone i was at boy scouts. She told her i would replace it for free. She said no it was her fault that she would come and order a replacement. Im just happy that it was a family friend. I do have another order of hers i have to make so ill probably throw in something for ordering so much. She was really happy with the bow to.
Curious what you said to your mom after that?



I get sad when Allie loses bows and I don't have to buy them. I'd be heartbroken to lose one, but wouldn't expect a free replacement. It sounds like the friend was cool about it thought.
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  #12 (permalink)  
Old 05-22-2008, 01:19
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Default Re: Has this ever happened to you.

why did the lady call you to tell you she lost it anyway... I would be spending that time looking for it. I think I would just leave the issue as is,,until the lady approaches you personally, and if she is a good return customer who purchases frequently I would have an easier time replacing it.
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Old 05-22-2008, 04:06
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Default Re: Has this ever happened to you.

i probably would have offered her a discount on a similar bow and sympathized with her.
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