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  #11 (permalink)  
Old 03-31-2011, 05:17
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Join Date: Jun 2010
Posts: 156
Default Re: How do you price custom orders?

Wow you guys! Thank you so much! LittleTrends- You and I are on the same page, girl! As far as the custom orders go, I actually LOVE doing custom orders b/c it makes me feel closer on a personal level to the customers. But I'm not in it to make friends- I'm in it to make money and stay home with my babies. Having this extra ribbon does help build my inventory and I will occationally use it in korkers... but that's about it- if it's really funky ribbon
As far as the delivering... in the begining, I would do just about anything to sell my bows. I was trying desperately to get my name out there and I think that I'm the only one in the area that makes REAL handmade bows- espeically the big over the top bows. Now that I've got experience under my belt and my name is out there... I just can't justify spending tons of time delivering bows. When I order something online from walmart, do I expect them to bring it straight to my door with no charge? NO! I know that I'm going to have to pay shipping for it. I appriciate the locals b/c they are my bread and butter. They look for me at local craft shows, they put in orders year round, they pass the word along about me and my business... and I appriciate all of that. But, frankly, I am too busy to deal with deliveries- unless they are willing to pay a delivery charge. I totally love that Idea! I'm going to soul search tonight and figure out how to break the news to people that I will no longer do deliveries. I have 1 customer that is a so-so frined- mainly just from her buying bows. She will order stuff, come and pick it up from my house, and then stand here, looking at all of my ribbon and flowers and ask me to make stuff as she stands there. All the while her 5 year old is bullying my 4 year old and tearing up my house. It ends up being a long drawn out 3 hours... this happends ever single time she orders from me. BUT she was my first customer, really dug in helped me get my name out, etc. I am just at a point where I'm starting to see this as more of a business than a bow making for birthday gifts, baby showers, etc. Now that I see it as more of a business, I'm starting to expect to be treated in a more professional manner... but as I type this, I feel like I'm not being appricative to my customers. I'm a hot mess today!
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  #12 (permalink)  
Old 03-31-2011, 05:21
nauticasmom's Avatar
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Join Date: Sep 2010
Location: Corona, CA
Posts: 1,493
Default Re: How do you price custom orders?

Very well said, sounds just like me
Quote:
Originally Posted by Satkins View Post
Wow you guys! Thank you so much! LittleTrends- You and I are on the same page, girl! As far as the custom orders go, I actually LOVE doing custom orders b/c it makes me feel closer on a personal level to the customers. But I'm not in it to make friends- I'm in it to make money and stay home with my babies. Having this extra ribbon does help build my inventory and I will occationally use it in korkers... but that's about it- if it's really funky ribbon
As far as the delivering... in the begining, I would do just about anything to sell my bows. I was trying desperately to get my name out there and I think that I'm the only one in the area that makes REAL handmade bows- espeically the big over the top bows. Now that I've got experience under my belt and my name is out there... I just can't justify spending tons of time delivering bows. When I order something online from walmart, do I expect them to bring it straight to my door with no charge? NO! I know that I'm going to have to pay shipping for it. I appriciate the locals b/c they are my bread and butter. They look for me at local craft shows, they put in orders year round, they pass the word along about me and my business... and I appriciate all of that. But, frankly, I am too busy to deal with deliveries- unless they are willing to pay a delivery charge. I totally love that Idea! I'm going to soul search tonight and figure out how to break the news to people that I will no longer do deliveries. I have 1 customer that is a so-so frined- mainly just from her buying bows. She will order stuff, come and pick it up from my house, and then stand here, looking at all of my ribbon and flowers and ask me to make stuff as she stands there. All the while her 5 year old is bullying my 4 year old and tearing up my house. It ends up being a long drawn out 3 hours... this happends ever single time she orders from me. BUT she was my first customer, really dug in helped me get my name out, etc. I am just at a point where I'm starting to see this as more of a business than a bow making for birthday gifts, baby showers, etc. Now that I see it as more of a business, I'm starting to expect to be treated in a more professional manner... but as I type this, I feel like I'm not being appricative to my customers. I'm a hot mess today!
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  #13 (permalink)  
Old 03-31-2011, 07:08
elly760's Avatar
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Join Date: Oct 2009
Location: McAllen, TX
Posts: 1,436
Default Re: How do you price custom orders?

but as I type this, I feel like I'm not being appricative to my customers

on the contrary i would point out to them that thanks to them business has grown and now you have to make adjustments to accomodate all your customers. i would shoot out a message via email, text or if you have a FB page i would post something there to the lines of

I appreciate each and everyone of you that has referred me to your family and friends. And due to your wonderful referrals my clientelle has grown and I have had to make some adjustments. I am now busier with orders and everyday life and will no longer be able to do deliveries like before. However in certain circumstances it is understandable that you might not be able to meet me and therefore I will start oferring shipment* of your items or offer delivery for an additional charge of $xx. Once again I thank you and look forward to doing business with you in the near future.

*for purchases of $xx or greater I will ship for free (if you want to offer this to your customers)

your true customers will understand and continue doing business with you...and i was just like you at the beginning running all over making deliveries just to get my name out there but you have to figure in that your time is just as valuable too, i mean literally you are taking time away from making more bows or working on an order just to go and deliver something. what i do now is if i don't know you (since i also put up ads in craigslist) i will meet you a couple of times at my nearby wal-mart but if i know you then i truly expect you to come to my house...if we had an actual store people wouldn't expect us to leave it to go take them something...well our home is our store so they shouldn't expect anything less
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Old 03-31-2011, 09:37
Laura612's Avatar
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Join Date: Mar 2011
Location: SoCal
Posts: 524
Default Re: How do you price custom orders?

Luckily for me my business license prohibits customers coming to my home. I am at a local Farmer's Market every Sunday so my policy is that they can pay $1.95 to have it shipped or pick up at the FM on Sunday.
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Old 04-02-2011, 06:57
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Join Date: Jul 2009
Location: Ontario, Canada
Posts: 369
Default Re: How do you price custom orders?

i used to do bow drop off and it became to busy. I still offer it, in a way. I say next time i am in your area or heading i can drop it off or something. I now have a showroom set up in my house so i can always practice for enxt show. I offer locals to book a time with me to set up a viewing and pick up their items, they seem to like that more as they can see everything i have right one hand.
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Old 04-11-2011, 03:29
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Posts: 156
Default Re: How do you price custom orders?

Thanks everyone!!!
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new products--pop dot diy pinwheel bows

http://www.hipgirlclips.com/store/images/no-liner-bottle-cap-combo.jpg

http://www.hipgirlclips.com/store/images/7-8-grosgrain-ribbon-soft-ball.jpg
http://www.hipgirlclips.com/store/images/7-8-dizzy-bees-ribbon-grosgrain-combo-.JPG
http://www.hipgirlclips.com/store/images/ladybug-applique-red-dot.jpg
http://www.hipgirlclips.com/store/images/half-wrapped%2050mm-snap-clips.jpg
http://www.hipgirlclips.com/store/images/flat-back-pearl-shpk.JPG

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