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Old 02-21-2011, 03:05
meganskiddos's Avatar
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Default My printer keeps freezing in the middle of prints! It's new!

I just purchased an HP Officejet Pro 8500A. It prints super fast and I get tons of pages per cartridge. I have had it about a month now and loved it. This past week I have noticed problems though. Like for one, when I print something, it prints half and then just stops. It's like it freezes. It eventually finished printing, but takes FOOOOREVER! I have tried troubleshooting, I have tried rebooting, I have tried reinstalling. Anyone had this problem before or know how I can fix it? It should not have any problems!
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Old 02-21-2011, 03:44
EmileeDesigns's Avatar
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Default Re: My printer keeps freezing in the middle of prints! It's new!

bumping for you! I have no idea what could be the problem.
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Old 02-21-2011, 03:49
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Default Re: My printer keeps freezing in the middle of prints! It's new!

Sounds to me like you just got a lemon!

I had a kodak for almost a year and then one day the buttons just stopped working on it. lol I contacted customer service, they did troubleshooting with me and then ended up sending me a replacement.

Just call customer service, they should be able to help ya!
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Old 02-25-2011, 08:24
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Default Re: My printer keeps freezing in the middle of prints! It's new!

Quote:
Originally Posted by meganskiddos View Post
I just purchased an HP Officejet Pro 8500A. It prints super fast and I get tons of pages per cartridge. I have had it about a month now and loved it. This past week I have noticed problems though. Like for one, when I print something, it prints half and then just stops. It's like it freezes. It eventually finished printing, but takes FOOOOREVER! I have tried troubleshooting, I have tried rebooting, I have tried reinstalling. Anyone had this problem before or know how I can fix it? It should not have any problems!
Hey Lady...I have this printer too...but not sure if it's the pro or premium or whatever the version. Anyways....get your book out and call the 1800 number in India and see if they can help. If they seem to not be listening ask to speak to a supervisor! (had to do this a few times...as I had some issues with some of the features setting up...the network folder for scanned files...long story)

As sometimes they assume they know what you are asking without really listening. I have not had this issue, but I don't print alot on this printer either. Feel free to email me and i'll see if I can help, but it does not sound like user error...more like machine error.

Nicole
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Old 02-25-2011, 08:27
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Default Re: My printer keeps freezing in the middle of prints! It's new!

Quote:
Originally Posted by sassypaciboutique View Post
Hey Lady...I have this printer too...but not sure if it's the pro or premium or whatever the version. Anyways....get your book out and call the 1800 number in India and see if they can help. If they seem to not be listening ask to speak to a supervisor! (had to do this a few times...as I had some issues with some of the features setting up...the network folder for scanned files...long story)

As sometimes they assume they know what you are asking without really listening. I have not had this issue, but I don't print alot on this printer either. Feel free to email me and i'll see if I can help, but it does not sound like user error...more like machine error.

Nicole
Thank you Nicole! I will definitely do that. It has been fine ever since though. So strange. This is what it does though, it's fine and then FREEZE! Right in the middle of a label. So frustrating. I will definitely have them look into it since I have a huge GB to print labels for soon.

Thanks for responding
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Old 02-25-2011, 09:04
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Default Re: My printer keeps freezing in the middle of prints! It's new!

Quote:
Originally Posted by meganskiddos View Post
Thank you Nicole! I will definitely do that. It has been fine ever since though. So strange. This is what it does though, it's fine and then FREEZE! Right in the middle of a label. So frustrating. I will definitely have them look into it since I have a huge GB to print labels for soon.

Thanks for responding
You know I was thinking...is it connected directly to the computer you are printing from or do you have it connecting wirelessly? B/c maybe there is a connection issue...but then again maybe not..b/c once it's sent it should have the data.

I would definitely call while you have it in warranty...b/c you don't need a big paperweight, lol
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Old 02-25-2011, 09:31
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Default Re: My printer keeps freezing in the middle of prints! It's new!

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Originally Posted by sassypaciboutique View Post
You know I was thinking...is it connected directly to the computer you are printing from or do you have it connecting wirelessly? B/c maybe there is a connection issue...but then again maybe not..b/c once it's sent it should have the data.

I would definitely call while you have it in warranty...b/c you don't need a big paperweight, lol

LOL...very true It would definitely be a huuuuge paperweight LOL. I will give them a call for sure just to be safe. Oh, and it's connected to the computer.
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Old 02-26-2011, 01:31
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Default Re: My printer keeps freezing in the middle of prints! It's new!

Quote:
Originally Posted by meganskiddos View Post
LOL...very true It would definitely be a huuuuge paperweight LOL. I will give them a call for sure just to be safe. Oh, and it's connected to the computer.
if you have the wireless router and if your model has the wireless functionality you may want to try that or even use a different USB cord...as I know in the embroidery world that i have seen people recommend switching cords when there has been communication or issues between the two, kwim

Regardless let me know if you come across the solution as you never know...i may have that issue down the line as well.

thanks
Nicole
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