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Old 09-29-2010, 01:34
redsoxgal's Avatar
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Default paypal...help

Recently I sold an item, and I shipped it in a regular mailing envelope. The customer states that she did not receive the item and I know i shipped it and she should have received it by now. I did not get a DC or tracking # . I dont know if i can get them with just shipping a reg. envelope out. Now she has filed a dispute and well I dont feel I should return her money because I DID ship it out. Anyone have any advice.
I thought about starting to print my own labels for shipping at home, now can I get a DC or confirmation # if im only shipping out a regular mailing envelope.

thanks so muc
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Old 09-29-2010, 01:38
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Default Re: paypal...help

If you didn't get a tracking number with a dc, then it is her work against yours and paypal will give her her money back for you without giving you a choice. sucks. i have been there, done that.
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Old 09-29-2010, 01:45
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Default Re: paypal...help

They will give it to her with out a dc number . So before they settle it I woul;d just refund her money .
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Old 09-29-2010, 01:47
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Default Re: paypal...help

you cant get dc on a reg envie but you can by those manilla envies that are like 4x6 or 5x7 in sz and use those ya even though its light enough to ship for a stamp i would just have them pay the $1.58 (2oz) and that gives you dc and covers you.

heres some cheap ones on ebay: http://cgi.ebay.com/Clasp-Kraft-Enve...item20afb72759
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Old 09-29-2010, 01:53
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Default Re: paypal...help

ugggggh!!! im SO SO mad !!

but thanks ladies, now i know i shouls just use the bigger envie's and make them pay the extra for it! Guess i will refund her the money..ugggh!!!

So when i print the shipping label from pp, how much extra is it to get the confirmation #? and this can be done on a 4x6 or 5x7?

I am staying away from reg envies!! where can I get the bigger envies at a good price? Sorry i am so new to shipping items

Thanks to all
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Old 09-29-2010, 02:00
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Default Re: paypal...help

I think w/ pp the confirmation # is free. Plus it send an email to that person saying their label has been printed. Always use DC when dealing w/ people you don't know.. She may have very well gotten the package and just saying she didn't, but knowing the USPS it could be floating around in no mans land forever! You can also make her a new whatever she ordered instead of refunding her the money... BUT I'd probably just refund and be done with it. Lesson learned using tracking #!!
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Old 09-29-2010, 02:15
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Default Re: paypal...help

it's .19 to print a first class label from paypal, it's free for priority but definitely worth the .19 to do a first class. And the previous posters are correct, without a DC paypal will side with your customer.
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Old 09-29-2010, 02:37
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Default Re: paypal...help

It is true that it could very well be just hanging out around there. I still have a package that is somewhere out there. I even have the confirmation that it arrived at the Post Office, went out with the carrier, but nothing after that. And you know what the post office told me? There was nothing they could do about it because they couldn't find it!
The lady told me she would send me out a new set of the headbands, but I didn't let her because it came, just never arrived, so i didn't think she should have to pay for their mistake, yes I lost money but oh well.

I hope this lady is telling you the truth. How long has it been since you mailed and she hasn't gotten it?
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Old 09-29-2010, 02:48
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Default Re: paypal...help

Believe me, lesson learned, have to start using different envie's and use the confirmation for 19 cents..I am so new to sipping /selling. I shipped these out on the 18th and she should of received them in 3days, all my other customers received them around that time frame. I did offer to replace them but she never responded, oh well guess i will do the refund.


on another note: where can i find some cheap priced good quality boxes to ship bows and such.
Thanks
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Old 09-29-2010, 03:21
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Default Re: paypal...help

Just give her the refund and offer to make/ship another one if she'd like to repurchase. and definitely get dc next time. cheap boxes, uline.com, buy in bulk and even with the shipping costs it's cheaper than buying boxes at the store. Cheap padded envelopes I got on Ebay. Good Luck!
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