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Old 12-16-2008, 09:10
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Join Date: Oct 2008
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Default Very Important Question. Please HELP!!!

Hi,

My name is Diana and I have a beautiful daughter named Hayley who was born in July and a wonderful husband. My question is: Have you guys ever had someone complain about the bows falling off or the headbands falling apart? If so, what did you do to fix it?

I had a customer who wanted to return a headband because her daughter was play with it and ripped it off. I have no idea how it could of happened and she wouldn't bring me the headband back. Because of this I lost a vendor. Which I totally understand, why would you represent something that falls apart. But when I got home my husband and I took two headband and were trying to rip it apart and couldn't. The headbands were nylon and I used hot glue.

Any suggestions??????????????????
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  #2 (permalink)  
Old 12-16-2008, 09:16
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Join Date: May 2008
Location: Chicago Area
Posts: 1,302
Default Re: Very Important Question. Please HELP!!!

If she let her daughter play with it and she ruined it, then it is her own fault. Headbands/bows are not toys and should not be played with.
I know you feel bad about loosing a vendor, but if she isn't willing to let you see it, then I doubt it was your fault. Alot of time people make up stuff just to get free stuff in hopes that you will not ask for the item back and just send more.
Just take a deep breath, reailze you cannot please everyone and look for a new vendor
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Old 12-17-2008, 01:03
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Join Date: Jul 2008
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Default Re: Very Important Question. Please HELP!!!

I would ask her if you can see it so you can "improve" how you make the headbands. My guess is that she is aware that it was her daughter's fault.
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Old 12-17-2008, 09:11
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Join Date: Sep 2007
Location: Indiana
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Default Re: Very Important Question. Please HELP!!!

I would have to agree. If she won't let you see it then there is more to it. It may work out in your favor in the future. If this is how she is to work with then I would guess she would be a nightmare to deal with if there were an actual issue. This may be saving you many headaches later on.
Beth
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Old 12-17-2008, 10:13
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Location: north carolina
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Default Re: Very Important Question. Please HELP!!!

I agree with the other ladies. It is impossible for adults to break things sometimes, but little ones can destroy things in a matter of seconds. The lady is most likely aware of this and refuses to return the headband because she knows she is wrong to ask for a replacement. I wouldn't want to refund or replace it either! Good luck!
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Old 12-17-2008, 11:24
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Join Date: Dec 2007
Location: Illinois
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Default Re: Very Important Question. Please HELP!!!

hmm, sounds odd. I would offer to replace or refund but only with it being returned to you so you can see what was so "defective" and could avoid the problem in future items. If she is far away and shipping would be a hassle for her, maybe ask for pictures of the unusable item before replacing?

Sorry that happened to you!
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Old 12-17-2008, 11:52
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Default Re: Very Important Question. Please HELP!!!

Thanks,

You guys don't know how much it means to me that you guys agree with me. Thanks again for all your support
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