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Old 05-12-2008, 03:44
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Default Re: Customer unhappy - help me with decision

Quote:
Originally Posted by creativekiddos View Post
I would make just one first and then email her the picture for her to approve before you make any additional bows. Explain in your email the bows length.
Let her choose the colors herself, you should not need to guess. Send her a color chart and have her pick out the colors for each bow. If she asked for the bling then I would not re-make those bows for free.
I agree w/ Heather make her a model of a bow and send the pic w/ measurements and the ribbon used along w/ a color chart. About the bling if she didn't specifically ask for it, don't place it on there, some folks don't like it. Just view it ask learning curve for the next customer and get more specifics not just a "you come up w/ something". Your taste and hers may be way different.
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  #12 (permalink)  
Old 05-12-2008, 03:49
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Default Re: Customer unhappy - help me with decision

also explaining that these types of bows are big... due to the way they are made... it is physically impossible to make them smaller than you have... if she is unhappy with the bows you will refund her money for the bows AFTER they are returned in a resellable fashion...that means the ones she damaged by taking off the bling are NOT resellable and she needs to EAT that cost... you dont return stuff to Macy's after ripping pieces off of it... and she admitted to you that she took them off not that they fell off so she cant go that route.

there are some folks that you cant make happy...
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Old 05-12-2008, 08:15
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Default Re: Customer unhappy - help me with decision

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Originally Posted by island_girl_bows View Post
also explaining that these types of bows are big... due to the way they are made... it is physically impossible to make them smaller than you have... if she is unhappy with the bows you will refund her money for the bows AFTER they are returned in a resellable fashion...that means the ones she damaged by taking off the bling are NOT resellable and she needs to EAT that cost... you dont return stuff to Macy's after ripping pieces off of it... and she admitted to you that she took them off not that they fell off so she cant go that route.

there are some folks that you cant make happy...
I totally agree with this,,,Policies everywhere are... the item must be returned in new, unworn, unwashed conditions. Good luck with this and I'm sorry you are going through this
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Old 05-12-2008, 09:12
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Default Re: Customer unhappy - help me with decision

If it were me I would just tell her that you are sorry but that style can't be made smaller and send her a refund. If she destroyed your first bows she probably will be difficult with whatever you send her. I think you would be being very generous in giving the refund since she destroyed the first ones and can't send them back.
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