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Go Back   Hip Girl Boutique Free Hair Bow Instructions--Learn how to make hairbows and hair clips, FREE! > Business Issues > General Business Issues

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  #11 (permalink)  
Old 01-21-2010, 03:24
princess_stinkypants_mom's Avatar
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Default Re: Those in the venus ribbon buy

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Originally Posted by tanyat View Post
I wasn't in this buy but was leery from the beginning when she said free shipping. I've never seen free shipping with them and I have a wholesale account. I have always had shipping charges.
I'm sorry for all of you involved. It's funny though because I just ordered last week and after I ordered I did get an email for free shipping over $200-that always happens to me right after I order I was going to call and see if we could add that on, but I was already calling to complain that they were out of what we ordered but didn't have that noted online. This is the first time I've ordered that they've been backordered. Usually they are very good. In fact one time I accidentally ordered satin rather than grosgrain and usually to exchange they have like a 15% restocking fee or something like that, but whoever I talked to said if she had it there in her office she would exchange it for free and she did. I just think a courtesy email would have been nice for the out of stock ribbon, but to get an email back like the one I read in the other post-whew! I hope you all can get your money back!
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  #12 (permalink)  
Old 01-21-2010, 03:32
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Default Re: Those in the venus ribbon buy

Refunds are being issued and i am so sorry to all u wonderful ladies and i wasnt trying to scam anyone!!!!
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  #13 (permalink)  
Old 01-21-2010, 04:30
tanyat's Avatar
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Default Re: Those in the venus ribbon buy

Wow never got a free shipping..lol...when i ordered it took like 4 weeks to get it all in...I love their ribbon though..


Quote:
Originally Posted by princess_stinkypants_mom View Post
I'm sorry for all of you involved. It's funny though because I just ordered last week and after I ordered I did get an email for free shipping over $200-that always happens to me right after I order I was going to call and see if we could add that on, but I was already calling to complain that they were out of what we ordered but didn't have that noted online. This is the first time I've ordered that they've been backordered. Usually they are very good. In fact one time I accidentally ordered satin rather than grosgrain and usually to exchange they have like a 15% restocking fee or something like that, but whoever I talked to said if she had it there in her office she would exchange it for free and she did. I just think a courtesy email would have been nice for the out of stock ribbon, but to get an email back like the one I read in the other post-whew! I hope you all can get your money back!
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Old 01-21-2010, 04:43
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Default Re: Those in the venus ribbon buy

I couldn't access the spreadsheet, said I don't have permission?
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Old 01-21-2010, 04:54
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Default Re: Those in the venus ribbon buy

I have recieved my refund this afternoon.......
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  #16 (permalink)  
Old 01-21-2010, 08:51
princess_stinkypants_mom's Avatar
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Default Re: Those in the venus ribbon buy

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Originally Posted by tanyat View Post
Wow never got a free shipping..lol...when i ordered it took like 4 weeks to get it all in...I love their ribbon though..
I know-I'm sorry I think you asked me about that in my thread but I've never had a problem not getting it right away until now that I told you mine usually comes right away I think if it was any normal ribbon, it would have-but she said that Hearts Galore ribbon sold out the day the email was sent!
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