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Old 03-29-2011, 02:58
Sunshineshoppe's Avatar
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Angry First negative on etsy

I received the following feedback on my etsy store today My feedback now dropped to 99% even though I have NO other negatives. She purchased three of my little crochet headbands, never contacted me first before leaving the feedback. I've tried convoing her and told her I'd refund her money since she was so unhappy. No response yet. Here's what I wrote her:

Hello - I see you were not happy with your purchase. I do wish you would have contacted me first before leaving such harsh feedback. I'm sorry that they were damaged in shipping and that you were unhappy with the size. I would be happy to refund your money since you are so unhappy. As you can see I have NEVER received any negative feedback before in my shoppe, and I have had lots of customers who were very happy with the headbands you purchased. Will you please give me the chance to make this right with you?

Lisa

The listing clearly states the size of the flower, so I don't know if she didn't read it or what. There is also a picture of the flower IN MY HAND so you can see they are SMALL. And apparently her package was really damaged in shipping, which I feel is NOT my fault - I would offer to send her new ones, but apparently she doesn't like them anyway.

What a way to start the day......

SOOO NOT WORTH THE MONEY AT ALL!!!!

WORST HAIR PURCHASE EVER, SOOOOO SMALL, CENTER OFF OF IT, SO DISSAPOINTED!!!

HORRIBLE!!! SO NOT WHAT I EXPECTED AT ALL AND NOT TO MENTION THE PACKAGE WAS CRUMBLED AND RIPPED UP WHEN IT GOT TO ME, AND WHEN I OPENED IT THEY WERE SOOOO SMALL AND ON THE YELLOW ONE THE CENTER WAS OFF OF IT!!!
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Old 03-29-2011, 03:02
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Default Re: First negative on etsy

I'm sorry, I've gotten several things from you (destash,buys,your new website etc..) and all have been awesome condition!
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Old 03-29-2011, 03:03
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Default Re: First negative on etsy

Wow...That stinks! Some people are so bitter. I'm sorry you have a neg feedback
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Old 03-29-2011, 03:03
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Default Re: First negative on etsy

Ouch, that hurts. I'm sorry hon. I would be crying if that were me! hugs.
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Old 03-29-2011, 03:04
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Default Re: First negative on etsy

Quote:
Originally Posted by autwinmom View Post
I'm sorry, I've gotten several things from you (destash,buys,your new website etc..) and all have been awesome condition!
Thank you! I really don't feel like I have any "crap" in my store. I guess some people are hard to please
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Old 03-29-2011, 03:04
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Default Re: First negative on etsy

Quote:
Originally Posted by Sunshineshoppe View Post
I received the following feedback on my etsy store today My feedback now dropped to 99% even though I have NO other negatives. She purchased three of my little crochet headbands, never contacted me first before leaving the feedback. I've tried convoing her and told her I'd refund her money since she was so unhappy. No response yet. Here's what I wrote her:

Hello - I see you were not happy with your purchase. I do wish you would have contacted me first before leaving such harsh feedback. I'm sorry that they were damaged in shipping and that you were unhappy with the size. I would be happy to refund your money since you are so unhappy. As you can see I have NEVER received any negative feedback before in my shoppe, and I have had lots of customers who were very happy with the headbands you purchased. Will you please give me the chance to make this right with you?

Lisa

The listing clearly states the size of the flower, so I don't know if she didn't read it or what. There is also a picture of the flower IN MY HAND so you can see they are SMALL. And apparently her package was really damaged in shipping, which I feel is NOT my fault - I would offer to send her new ones, but apparently she doesn't like them anyway.

What a way to start the day......

SOOO NOT WORTH THE MONEY AT ALL!!!!

WORST HAIR PURCHASE EVER, SOOOOO SMALL, CENTER OFF OF IT, SO DISSAPOINTED!!!

HORRIBLE!!! SO NOT WHAT I EXPECTED AT ALL AND NOT TO MENTION THE PACKAGE WAS CRUMBLED AND RIPPED UP WHEN IT GOT TO ME, AND WHEN I OPENED IT THEY WERE SOOOO SMALL AND ON THE YELLOW ONE THE CENTER WAS OFF OF IT!!!
The fact that she didnt contact you is a red flag to me. Most people will email and bring up any issues and then try to resolve. I bet she just wants something for nothing.
If she gives you a hard time, I would just point out that you stated the measurements and that you cant control the USPS.
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Old 03-29-2011, 03:04
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Default Re: First negative on etsy

your stuff is awesome! i think she is trying to scam. i would ask her to take pics of them messed up first. so if it isnt true, she will have to ruin those so she wont be able to use them...
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Old 03-29-2011, 03:04
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Default Re: First negative on etsy

It's crazy how some ppl just go ahead and leave such a negative feedback prior to trying to work it out with the seller. Sorry that you have to deal with this..
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Old 03-29-2011, 03:06
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Default Re: First negative on etsy

I think your other feedback speaks for itself and I wouldn't worry about one unhappy customer who clearly cannot read. Skank.
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Old 03-29-2011, 03:07
Sunshineshoppe's Avatar
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Default Re: First negative on etsy

Quote:
Originally Posted by NYgalinPA View Post
The fact that she didnt contact you is a red flag to me. Most people will email and bring up any issues and then try to resolve. I bet she just wants something for nothing.
If she gives you a hard time, I would just point out that you stated the measurements and that you cant control the USPS.
that's what I don't get - the flowers are appliques, so they are all the same - the pics are true reflections of the size - and does she really think I crumpled and ripped the package before I sent it out?????

Quote:
Originally Posted by sewsewdiane View Post
your stuff is awesome! i think she is trying to scam. i would ask her to take pics of them messed up first. so if it isnt true, she will have to ruin those so she wont be able to use them...
that's a good idea - I really would just give her the money back if she reverses my feedback. I REALLY don't want any negative on my profile
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