So sad over a neutral etsy feedback :(

[dilki]

I got a neutral feedback on etsy for some no slip grips I sold. it's so unfair. I sent more than 100 (100 is what I listed). she didn't even contact me at all. I'm pretty sure I have a decent price on those too. is there anything I can do? now I'm worried customers wouldn't buy from me anymore. I left good feedback before she left me a feedback.

[Miranda1]

I wouldn't worry about it. Look at the good side, she gave a neutral ...it doesn't change your feedback rating at all, and she didn't really say anything negative.

[homeschoolmom]

Maybe she hit neutral by mistake...cuz she put great thanks in the description?? have you asked her?

[4gr8girls]

She wrote they were great....hmmm...makes me wonder if she did it on accident. Contact her and find out. She may have not realized. Sorry! However does look like your sales picked up since your "attack" I love the stuff I ordered! So much I won't let the little monster wear it...lol!

[dilki]

Originally Posted by 4gr8girls

She wrote they were great....hmmm...makes me wonder if she did it on accident. Contact her and find out. She may have not realized. Sorry! However does look like your sales picked up since your "attack" I love the stuff I ordered! So much I won't let the little monster wear it...lol!

Thank you! I'm glad you like the stuff. yeah I did get lot of sales after I got attacked. I think sneak attack is a great idea!

What should I ask her? I have no idea about what to write her.

[JoyfulJessica]

I'm so sorry! How awful to just leave a neutral and not even contact you or say why. Maybe it was a mistake. I would contact her and ask her if she was at all displeased with her purchase and could you do anything to make it more of a positive transaction for her. If it was just a mistake, maybe she'd be willing to kiss-n-make-up.

I don't think it will affect your sales though. Her comments were positive, even if she left you a neutral. I just can't figure why she would do that. Weird. I'm so sorry -- I would be very sad too.

[luvsfordpower]

I think it might have been a mistake, or she's just that kind of person. I was happy with the ones you shipped me, and the items were exactly as described.

[Wendy523]

I would contact her and tell her that you noticed she had a less than positive experience with her transaction and ask if there is anything you could do to change that? If it was a mistake she'll let you know and perhaps you could do the "kiss and make up", or she'll tell you why it was a neutral experience and perhaps there is something you can do. doesn't hurt to ask.

[4gr8girls]

Originally Posted by dilki

Thank you! I'm glad you like the stuff. yeah I did get lot of sales after I got attacked. I think sneak attack is a great idea!

What should I ask her? I have no idea about what to write her.

Originally Posted by Wendy523

I would contact her and tell her that you noticed she had a less than positive experience with her transaction and ask if there is anything you could do to change that? If it was a mistake she'll let you know and perhaps you could do the "kiss and make up", or she'll tell you why it was a neutral experience and perhaps there is something you can do. doesn't hurt to ask.

Wendy hit the nail on the head! That's what I would ask. Just say you noticed the feedback and wanted to see if you could do anything. Hopefully is was just a mistake!

[dilki]

Thank you so much guys. you guys make me feel so good. I love this forum. I love all you guys!

I sent that lady a convo. still waiting for a reply.