Originally Posted by meganskiddos
It would definitely be a huuuuge paperweight LOL. I will give them a call for sure just to be safe. Oh, and it's connected to the computer.
if you have the wireless router and if your model has the wireless functionality you may want to try that or even use a different USB cord...as I know in the embroidery world that i have seen people recommend switching cords when there has been communication or issues between the two, kwim
Regardless let me know if you come across the solution as you never know...i may have that issue down the line as well.