RQ has her own site: www.ribbonqueen.com
Wendy is the owner. Been ordering from her for the past 3+ yrs and she always came true, shipping & emails. But, from what I've read from her last announcement (not sure if it's still at her website), she had to let go of her workers. It could be that reason as she concentrates more on her shipping. However, I do not agree that an owner should ignore/not answering emails.