Ok I am just now updating here, but...
Here is her cell: 562-858-4026
She said it was ok to share with you all if anyone needed to get in touch, you can also reach her at the number beansnana posted.
So what is happening is she was having trouble with the email system and some emails are not going out. Also she said that she had updated my account on the website leaving a note about the ribbon being on backorder, BUT that isnt showing up on my account either. She was going to contact her IT person about the issues.
She isnt neglecting or ignoring anyone, just having technology problems!