Originally Posted by creativ
You're right, maybe that's what happened. I hope they'll take this back! Thanks for your advice!
As long as you have your receipt and you tell them it's not working, they should exchange it or refund w/out a problem. I have the Bejeweler Pro. I got it off of Ebay a few years ago. It has 6 tips + the flat head for doing the hot fix gems. I'm about to try it out too!!!