Originally Posted by foxybabydesigns
I have that same hot fix wand, and it's working fine for me. Maybe that particular one is faulty. Try bringing it back with the packaging and see if they will swap it out for another one. That is the only kind I've ever used, so I don't have much advice on other brands, sorry.
You're right, maybe that's what happened. I hope they'll take this back! Thanks for your advice!