im just a newbie, but i wanted to help.
i found a contact number for sbb--not her voicemail either.
i did a WHOIS. (ive had to do this before with another ebiz to get an ACTUAL number to a LIVE human to satisfy a refund dispute...it worked! lol)
her phone number is under Administrative contact: http://www.networksolutions.com/whoi...bybowtique.com
if i were in your situation i would give her a call and just say this needs resolved. get a refund or get some freebies for the wait--thats just irresponsible