Yes it was paypal, but not throught ebay. I got everything through her website, before it was updated. I thought originaly I got lost in the shuffle because she was getting ready to have a baby and I was allowing for some time for her settle. Should have just sent a claim then. I have saved all the emails, except for the original order form. When I saved that it's just a receipt with a total. I would really rather have my bows,(Which I no longer remember what they look like) than the cash.