I e mailed them 10 times or more to let them know thry were uncomplete. They say that they reply within 24 hrs, and never replied or sent me my missing files of instructions. Bad service, no communication, no phone to call them, nothing. Do not buy from them, they are so irresponsible. Devon, tots and michelle are the best places to learn how tomake bows, and for tips.
If anyone knows how to contact pampered princess hair bows let me know, the instructions I am missing are the ones I was interested the most. thank you, Roni P.
File SNAD with paypal, if that doesn't work or it's been too many days (45 or more), call your credit card company and they will remove the charge. Hope that helps!!