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Old 12-17-2008, 10:24
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Wendy523 Wendy523 is offline
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Join Date: Dec 2007
Location: Illinois
Posts: 2,965
Default Re: Very Important Question. Please HELP!!!

hmm, sounds odd. I would offer to replace or refund but only with it being returned to you so you can see what was so "defective" and could avoid the problem in future items. If she is far away and shipping would be a hassle for her, maybe ask for pictures of the unusable item before replacing?

Sorry that happened to you!

Wendy My Etsy Shop

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