Hi, before I got my commercial machine I had a Janome 9500 (I love that machine) I also had the customizer software- I still use the software. It is easy to use and has semi-auto digitizing Unlike the $3500 software I have now that I have a hard time with!!!
The machine is easy to use it sews and embroiders great I used it for 2 years without a single problem and made enough money on it to buy a commercial machine!!
I bought it from a place in florida (off Ebay) with everything- hat attachment, extra hoops, software, I mean the whole package deal with warranty because they are a dealer. The cost was $1500 with shipping. They have a store in Florida though. It is Sewing in USA. HTH