Originally Posted by bcroud
Why are you wanting to know our policy on hair ties? What is your policy? Do you guarantee your products? It's a hair tie - replace it for good customer service OR don't for word of mouth to spread your products are cheap!
Gee, that seems a little harsh. Everyone starts out somewhere and we all look to more experienced sellers for pointers. Just because the band broke doesn't mean her products are cheap. My daughter has extremely thick hair and we purchase the most expensive ponytail holders for her hair but they just don't last long because they need to stretch too far.
To the original poster: I would let the coach know that you can replace the ponytail holder for a fee but not a refund.